Status & SLA
Real-time system health, live metrics, and our service level commitments.
Live Platform Metrics
0
Total Events
0 active
0
Total Registrations
0 checked in
0%
Check-In Rate
0
Check-Ins (24h)
Current System Status
Check-In API
0 check-ins (24h)
Badge Printing
All systems normal
Real-Time Sync
WebSocket connections active
Webhook Delivery
0/0 failed recently
CRM Integrations
0 active, 0 errors
Session Scanning
All systems normal
Exhibitor Lead Retrieval
All systems normal
Analytics Dashboard
All systems normal
Uptime — Last 30 Days
Recent Incidents
No incidents in the last 30 days
All systems have been operating normally.
Service Level Agreement
| Monthly Uptime | Service Credit |
|---|---|
| ≥ 99.9% | No credit (SLA met) |
| 99.0% – 99.89% | 10% of monthly fee |
| 95.0% – 98.99% | 25% of monthly fee |
| < 95.0% | 50% of monthly fee |
Service credits are available to customers on Enterprise and Operator License plans. Credits are applied to the next billing cycle upon request.
Security & Compliance
Data Encryption
AES-256 at rest, TLS 1.3 in transit
Company-Scoped Isolation
Strict multi-tenant data boundaries
Role-Based Access Control
Admin, EventManager, CheckInStaff, Viewer roles
Signed Webhooks
HMAC-SHA256 signatures on all outbound payloads
Audit Logging
Full check-in and admin action audit trail
Facial Data Retention
Auto-delete with configurable TTL and consent tracking
Subprocessor Transparency
Published list of all third-party data processors
API Key Isolation
Per-company secret storage, never exposed to browsers
Offline Resilience
Check-in works without internet, auto-syncs on reconnect